Glarou, DespoinaHynes, JenniferMihaela SkvorikovaBerlin International University of Applied Sciences2024-01-152025-11-282025-11-282023https://repository.berlin-international.de/handle/123456789/708AI-GENERATED ABSTRACT: Abstract: This thesis looks at how individuals process conflict in large versus small organizations based in Berlin, focusing on the emotional, cognitive and behavioral outcomes. The data was collected through a qualitative survey, using open ended questions to gain insights on how working individuals react to conflicts. The findings gathered through the use of thematic analysis, revealed distinct patterns in how conflicts are processed in large and small organizations. In small organizations, conflict processes lead to resolution done through open communication and interpersonal approaches. Employees actively engage in reflecting on conflicts to seek ways to mitigate them in the future. On the other hand, in large organizations employees keep a more professional look and move forward in order to complete their tasks. Understanding these conflict processes can be beneficial for the organizations since this will help in retaining employees and maybe a more effective and efficient workforce. As well mitigating the negative outcomes seen in this thesis might help the employees in having better strategies to cope with conflict. Keywords: conflict processing, organizational size, emotional outcomes, cognitive outcomes, behavioral outcomes, qualitative survey, thematic analysis, conflict resolution, employee retention, coping strategiesMACHINE-GENERATED CONTENTS NOTE: Table of Contents introduction: .............................................................................................................................. 4 literature Review: ........................................................................................................................ 5 Key Definitions: ......................................................................................................................... 6 A. Types of Conflicts .................................................................................................................. 6 B. Theory of Conflicts .................................................................................................................. 8 C. Emotional Outcomes of Conflicts ......................................................................................... 9 D. Behavioral Outcomes of Conflicts ...................................................................................... 10 E. Cognitive Outcomes of Conflict .......................................................................................... 10 F. Conflict Representation in Both Small and Large Organizations ........................................... 11 G. How Mediators Influence Conflicts ..................................................................................... 12 H. Previous Empirical Studies on Conflicts in a Working Environment ........................................ 12 methodology: ............................................................................................................................ 13 the Research Objectives/scope: ............................................................................................ 13 A. Research Design and Approach .......................................................................................... 14 B. Sampling and Data Collection Methods .............................................................................. 14 C. Variables and Measures ...................................................................................................... 15 D. Data Analysis Techniques .................................................................................................... 16 E. Ethical Considerations ........................................................................................................ 17 results: ..................................................................................................................................... 17 A. Description of the Introductory Qeew Questions .............................................................. 17 C. Description of the Thematic Analysis Conducted ................................................................. 19 discussion: ................................................................................................................................. 26 A. Summary of the Findings .................................................................................................... 26 B. Comparison of the Findings With Previous Research ............................................................. 27 C. Implications of the Findings for Theory and Practice .............................................................. 30 D. Limitations of the Study and Suggestions for Future Research ................................................. 31 conclusion: ................................................................................................................................. 32 references: ................................................................................................................................. 32engBehavioral OutcomesCognitive OutcomesConflict ResolutionCoping StrategiesEmotional OutcomesOrganizational SizeQualitative SurveyThematic AnalysisConflict ProcessingThesis