The Role of Management Information Systems on Business Process Redesign

Abstract

This chapter introduces the concept of business process redesign and its significance in organizations. It explains the benefits of process management and how it aligns with the objectives of increasing customer satisfaction, exploiting employee potential, reducing costs, and promoting business efficiency. The chapter also highlights the role of digital transformation in driving business process change and the importance of management information systems in supporting this initiative. It discusses the background of business process redesign, its characteristics, and the factors critical to its success. The research questions, objectives, and methodology of the study are presented, which include a literature review and analysis of relevant case studies. The chapter concludes by outlining the structure of the thesis and the topics to be explored in subsequent chapters. Keywords: Business process redesign, management information systems, digital transformation, process management, case studies