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An Exploration of Ethnic Diversity in a Logistics Company from an Employee and Manager Perspective

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dc.contributor.advisorHynes, Jennifer
dc.contributor.advisorVillegas, Erick Behar
dc.contributor.authorYamiko Hyson Phiri
dc.contributor.departmentFaculty of Business Administration
dc.contributor.otherBerlin International University of Applied Sciences
dc.date.accessioned2024-01-15
dc.date.accessioned2025-12-02T10:34:54Z
dc.date.available2025-12-02T10:34:54Z
dc.date.issued2023
dc.description.abstractAI-GENERATED ABSTRACT: Abstract: This study investigates the significance of ethnic diversity in a logistics organization from the perspectives of both employees and management. The study's goal is to learn how organizations perceive and manage ethnic diversity in the workplace, as well as how it affects workplace culture and performance. The study looks into the perspectives and experiences of employees and managers in a logistics company, with an emphasis on the impact of diversity on collaboration, innovation, and job happiness. Data was acquired from a single firm office location using a case study approach. The findings highlight the significance of diverse leadership representation as well as the necessity for increased awareness and training activities. The study emphasizes the need of accepting diversity for better decision-making, problem-solving, and financial performance. The study concludes with recommendations for how the organization might build an inclusive work environment that maximizes the potential of a diverse staff. The study's value lies in providing organizations wanting to exploit ethnic diversity for improved performance and an inclusive workplace culture with practical insights and assistance. Keywords: Ethnic diversity, racial diversity, Collaboration, Cross-cultural communication, Inclusion, Diversity training, Leadership commitment, Innovation, Talent attraction, Employee engagement, Inclusive practicesen
dc.description.degreeMA
dc.description.tableofcontentsMACHINE-GENERATED CONTENTS NOTE: Table of Contents thesis Declaration Page...................................................................................i abstract...........................................................................................................ii list of Figures..................................................................................................v list of Tables...................................................................................................v 1. Introduction...............................................................................................1 1.1. General Introduction...........................................................................1 1.2. Problem Statement.............................................................................2 1.3. Rationale...........................................................................................2 1.4. Research Aim and Objectives............................................................3 1.5. Research Question.............................................................................3 1.6. Scope of the Study............................................................................3 2. Literature Review.......................................................................................4 2.1. Definition..........................................................................................4 2.2. Aspects of Ethnic Diversity.................................................................5 2.3. Models of Ethnic Diversity................................................................5 2.4. Drivers of Ethnic Diversity.................................................................8 2.4.1. Leadership Commitment and Inclusive Practices......................8 2.4.2. Talent Acquisition and Retention...........................................8 2.4.3. Benefits and Competitive Advantage.....................................9 2.5. Demographic Shifts and Globalization..............................................10 2.6. Managing and Leveraging Ethnic Diversity......................................12 2.6.1. Diversity Staffing....................................................................12 2.6.2. Organizational Training Interventions..................................13 2.6.3. Cross-cultural Communication and Collaboration..................14 2.6.4. Organizational Policies and Practices...................................15 2.7. Outcomes of Ethnic Diversity..........................................................16 2.7.1. Increased Innovation and Financial Performance....................17 2.7.2. Work Culture........................................................................18 2.7.3. Talent Attraction and Retention............................................19 3. Methodology.............................................................................................20 3.1. Research Design...............................................................................20 3.2. Research Method..............................................................................21 3.3. Sample Size......................................................................................22 3.4. Data Collection.................................................................................22 3.5. Validity and Reliability.....................................................................23 3.6. Ethical Consideration.......................................................................24 3.7. Limitations.......................................................................................24 4. Findings, Analysis and Evaluation..............................................................25 4.1. the Demographic Breakdown of the Data Collected........................25 4.2. Key Results and Thematic Findings..................................................28 4.2.1. Quantitative Analysis of Closed-ended Questions...................28 4.2.2. Qualitative Analysis of Open-ended Questions......................35 5. Discussion..................................................................................................41 6. Recommendations......................................................................................43 7. Limitations.................................................................................................45 8. Conclusion.................................................................................................46 9. References..................................................................................................48 10. Appendix...................................................................................................53 Section A...............................................................................................53en
dc.identifier.urihttps://repository.berlin-international.de/handle/123456789/1043
dc.language.isoeng
dc.subjectCollaboration
dc.subjectCross-Cultural Communication
dc.subjectDiversity Training
dc.subjectEmployee Engagement
dc.subjectInclusion
dc.subjectInclusive Practices
dc.subjectInnovation
dc.subjectLeadership Commitment
dc.subjectRacial Diversity
dc.subjectEthnic Diversity
dc.titleAn Exploration of Ethnic Diversity in a Logistics Company from an Employee and Manager Perspective
dc.typeThesis

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