How Do People Process Conflict in Large V.s Small Organizations Based in Berlin? the Emotional, Cognitive and Behavioral Outcomes
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Date
2023
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Abstract
AI-GENERATED ABSTRACT: Abstract: This thesis looks at how individuals process conflict in large versus small organizations based in Berlin, focusing on the emotional, cognitive and behavioral outcomes. The data was collected through a qualitative survey, using open ended questions to gain insights on how working individuals react to conflicts. The findings gathered through the use of thematic analysis, revealed distinct patterns in how conflicts are processed in large and small organizations. In small organizations, conflict processes lead to resolution done through open communication and interpersonal approaches. Employees actively engage in reflecting on conflicts to seek ways to mitigate them in the future. On the other hand, in large organizations employees keep a more professional look and move forward in order to complete their tasks. Understanding these conflict processes can be beneficial for the organizations since this will help in retaining employees and maybe a more effective and efficient workforce. As well mitigating the negative outcomes seen in this thesis might help the employees in having better strategies to cope with conflict. Keywords: conflict processing, organizational size, emotional outcomes, cognitive outcomes, behavioral outcomes, qualitative survey, thematic analysis, conflict resolution, employee retention, coping strategies